By Sudipta Choudhury - May 21, 2020 3 mins read
Alongside normal corporate employees, IT and helpdesk professionals are also adapting to the “new normal” of WFH culture during the pandemic
It is no secret that all the organizations globally are operating remotely and adjusting to the “new normal”. Many businesses are striving with the increasing challenges related to assisting employees, contractors, and others – to operate smoothly while working from different regions. Thus, organizations should not overlook the importance of the IT and helpdesk professionals – who are making it streamlined and possible for the workforce, lowering the adverse effects on the workflow. The intense anxiety among people is the consequence of this drastic lifestyle change and working pattern. And for IT and helpdesk teams, the level is higher as they are on the front line in a company.
Unsurprisingly, the entire workforce relies on IT and support teams to work productively. They have been solving issues and deploying infrastructure on time to provide secure remote access, with constant support. It is not all easy to tackle things from home, while they are adjusting to a new system of work. The crisis demands the IT professionals be capable of keeping things active under the ongoing global challenges, even if working remotely.
To make the workforce log in securely outside of traditional methodologies is a critical task. However, concerning the current situation, more businesses are relying on technology to get things more accessible. In order to keep things up and running, bigger organizations are ensuring IT teams are not overburdened. Many have implemented identity and access management tools in order to automate the deployment of authentication methods for employees.
Besides, self-service is another key to allow users to set up a system quickly without involving anyone for assistance with the initial enrolment. Other issues like password reset, credentials recovery, etc. can also be tackled easily. It is essential to understand that the authentication needs to integrate with the core networking infrastructure. Honestly, there is no time for the IT teams to create custom integrations for various web-based applications. It is any day a smarter decision to look for a proven solution that is certified to work spanning different environments.
Once CISOs decide to contribute more ways to support those who support all others, it will help to resolve the overwhelming demands. Typical issues like – “IM not functioning” or “VPN can’t be connected” should be tackled by users’ self-service. Beyond that, businesses can adopt more automated solutions to minimize the burden on the remote helpdesks.
Simply put, there can be two primary scenarios – either adopting remote workforce operations for the long term or once this phase is over, returning to traditional work set up. With the right systems in place, enhanced business continuity with a secured workforce can be attained. It is vital to keep IT teams effective, productive, and stress-free for successful business operations.
Marketing professional with experience in B2B and MR industry. Skilled in Marketing, Strategy Making, Copywriting and Content Creation, Sales, and SEO with excellent Communication Efficiency. Holding a dual master's degree focused on Marketing from IBS, Pune and ICFAI University.
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