By Prangya Pandab - November 09, 2022 4 Mins Read
Intelligent automation has emerged as an increasingly promising approach to help address both current and future challenges as business leaders today are pushed to accomplish more with less.
There is a growing realization in boardrooms worldwide that it is time to begin digitizing work in this challenging environment seriously. Additionally, it is clear that companies that fail to act will struggle to address shifting stakeholder and market needs adequately. Instead, they will be forced to rely on legacy IT systems, restrictive structures, and limited resources.
Intelligent automation technology operating a digital workforce is becoming a more and more compelling approach to completing work much smarter, faster, more efficiently, and with fewer resources.
This workforce is an AI-powered, dynamic resource that can be trained by humans to perform ever-more sophisticated tasks in the front, middle, and back offices of any industry.
Intelligent automation has the ability to learn from and mimic humans to develop their abilities further. It can work independently, hundreds of times faster than humans, without any errors, and around the clock. This digital workforce may be trained and deployed by humans, and it finally frees them up to focus on tasks that suit their innate skills and call for a human touch.
Companies are achieving more success by placing digital workers at the center of their business transformation efforts. Digital workers efficiently and effectively carry out data-driven, end-to-end tasks in various operating environments, including manual workflows and complicated, fragmented legacy systems. This intelligent automation is interoperable across all industries and can be quickly and safely tested in an organization’s IT environment before being dragged and dropped into business process flows once authorized.
By uniquely accessing and interpreting the user interface without coding, digital workers can utilize current and even future technology. They can readily leverage advanced analytics, Artificial Intelligence, and other cognitive abilities, such as reasoning, Machine Learning, speech recognition, Natural Language Processing, sentiment analysis, and risk analysis. They can carry out ever-more complicated tasks that propel digital transformation across the organization at scale by augmenting these competencies.
As per Blueprism’s 2020 “The Impact of a Digital Workforce and Business Agility at Scale” report, 92% of respondents believed that digital workers were crucial to advancing digital transformation and enabling businesses to use other emerging technologies at a rapid scale.
These technologies are being used and integrated by businesses so they can identify patterns of use or previously undetected activity. To accelerate decision-making and services and enhance customer experiences, they eliminate time-consuming, expensive, and error-prone tasks and streamline operations.
Enterprises can now create a new culture of accelerated innovation that was impossible before. Business teams are repurposing, adapting, or expanding all automated innovations to enable collaborative working, which multiplies value even further.
No massive data migration or tearing out of legacy systems is necessary, nor are significant process changes. Digital workers breathe new life into systems. The transition, which would often be expensive and resource-intensive, suddenly becomes achievable.
Crucially for the business environment, everything is done in a compliant, secure, and transparent manner since there is an irrefutable, centralized audit trail of all process automation, including all actions taken by digital workers and training records. This, coupled with digital workers never impacting the IT estate, prevents technical debt and digital chaos, which wins the IT department’s support as well.
In the end, having the best processes and human talent is essential for achieving success with digital workers. Businesses can begin delivering and announcing achievements if an operating model has been developed upfront, including an inspiring and ambitious vision of desired results supported by senior stakeholders.
As the digital workforce scales across the company, this enables it to really thrive. Forward-thinking business leaders that utilize intelligent automation and the seemingly endless opportunities it generates will be best positioned for future success at a time when digital transformation projects are more important than ever to stay competitive.
Prangya Pandab is an Associate Editor with OnDot Media. She is a seasoned journalist with almost seven years of experience in the business news sector. Before joining ODM, she was a journalist with CNBC-TV18 for four years. She also had a brief stint with an infrastructure finance company working for their communications and branding vertical.
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