By Megana Natarajan - September 22, 2020 3 mins read
CIOs worldwide have acknowledged that their organizations are not optimally inefficient in tiding over uncertain situations like natural disasters, pandemics, etc.
Enterprise leaders believe that intelligent automation will create a new technologically-strong, post-pandemic work environment. In a recent survey conducted by Pega Systems Inc in collaboration with Savanta, a research firm, a consolidated report with conclusive evidence was published. They took into account more than three thousand senior-level managers and IT staff whose opinion on the potential role of intelligent automation in a drastically modified business environment was recorded.
As per the report, 84% of the enterprises still consider being ready for disruptions like pandemics as their top priority. One in three organizations acknowledged to being under-prepared or not prepared at all for the impact of disruptions like COVID-19 pandemic. After the initial disruption, intelligent automation was one of the technologies that have shown potential for the ability to future-proof organizations against unprecedented scenarios.
Most organizations have drastically increased the investment in intelligent automation during the pandemic. CIOs believe that as more external disruption occurs, it will result in a temporary interruption of services; investments will increase in artificial intelligence and intelligent automation tech. Seventy-four percent of the respondents feel that increased situations of self-isolation and mass illness will enhance business demand for intelligent automation. They have already increased focus and investment on cloud and AI solutions to safeguard the enterprises against potential pandemics.
Don Schuerman, CTO, Pegasystems says that enterprises were understandably not ready for the potential impact of a global pandemic on their operations. However, when the next global disruption occurs, technology-proofed competitors will be waiting to pick up the lost clients and other organizations will not have a valid excuse.
As per the analysis, technology is bound to have a higher impact on the way future workforce operates. Eighty-six percent of the CIOs believe that tech will have significantly influence the way employees work. Not a single respondent said that technology would not affect workplaces.
The majority of enterprise leaders believe that it’s time to ensure that IT should provide systems and platforms that help employees create and deploy their technology situations. CIOs predict that workforce will require low-code skills in the next five years.
Intelligent automation is proven to decrease human workloads by nearly a third. The tech has already reduced 1-9 working hours each week for continuous two years. The saved hours have been implemented for more efficient activities like innovation and ideation. Employees said that intelligent automation has freed up more time to indulge in critical thinking and analysis tasks.
Most personnel have said that they are comfortable working in tandem with intelligent solutions/ machines. CIOs are open to having a workforce that has both intelligent machines and human employees. Employees are agreeable to reporting directly to an intelligent machine. They have taken great interest in boosting tech utilization as the driver of change in a business. The majority of the participants have acknowledged asking for a better tech to improve their productivity.
Intelligent automation has also improved job satisfaction among human employees.
Megana Natarajan is a Global News Correspondent with OnDOt Media. She has experience in content creation and has previously created content for agriculture, travel, fashion, energy and markets. She has 3.9 years’ experience as a SAP consultant and is an Engineering graduate.
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