HackerOne empowers the world to build a safer digital space. As the world’s most trusted hacker-powered security platform, HackerOne gives organizations access to the largest community of hackers on the planet.
Armed with the most robust database of vulnerability trends and industry benchmarks, the hacker community mitigates cyber risk by searching, finding, and safely reporting real-world security weaknesses for organizations across all industries and attack surfaces.
HackerOne provides bug bounty, vulnerability disclosure policy (VDP), and penetration test solutions powered by the world’s largest community of hackers. Having pioneered responsible disclosure, HackerOne provides security assessments for compliance, pen tests, product launches, cloud migration security, and remote access.
HackerOne Clear bolsters any existing security effort by connecting customers with ID-verified, background-checked researchers from their million-strong community. Their security services are used by the U.S. Department of Defense, Dropbox, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Intel, Lufthansa, Microsoft, MINDEF Singapore, Nintendo, PayPal, Slack, Starbucks, Twitter, and Verizon Media. This growth became their challenge!
Challenges faced by HackerOne
As the portfolio of its customers continued to grow, it became difficult for the organization to increase efficiency, collaboration and scalability for its customers.
The HackerOne team had made key investments into the integration ecosystem to increase efficiency, scalability and collaboration for its customers. But, as the tech stack of every customer is different, the organization faced difficulty in delivering on its goal of powerful, user-friendly integrations at scale on a faster basis.
“Unfortunately, building out high-quality customer integrations is a time-consuming and resource-intensive process, both in terms of the initial build and in terms of future maintenance,” said Martijn Russchen, Senior Product Manager, HackerOne. He further added, “Our product team increasingly encountered conflicts between customer integration demand and its primary focus of shipping new features and functionality for our core products.”
The team at HackerOne evaluated alternate integration tools, however, they were not able to remove integration complexity for their customers. “We didn’t want to burden our customers with the responsibility of manually implementing their own integrations, but we also didn’t want a solution with extremely limited connectors.” explained Martijn Russchen. The team at HackerOne also needed a solution with a pre-built interface that would be a good fit for their existing HackerOne integration marketplace.
“With Tray Embedded, we can deliver high-quality customer integrations at scale, eliminate backend complexity in the backend, and present a clean and white-labeled interface to our customers. Tray Embedded offers the complete functionality and vision on the market, ” Martijn Russchen added.
Addressing implementation challenges
To overcome the implementation challenges, Tray.io performed an initial scoping process to ensure they understood HackerOne’s specific needs regarding their product’s API, endpoints, and the organization’s goals with its integration marketplace.
“Overall, Martijn and the HackerOne team were fantastic partners who on boarded quickly and are now cranking out integrations 4x faster for their own customers. It’s exactly the kind of story we like to see.” stated Rich Waldron, CEO, Tray.io.
Assisting HackerOne’s workforce
Enabling HackerOne’s workforce to rapidly release its product, Tray.io provided the company with Tray Embedded Native that essentially gives software vendors the ability to deploy white label versions of the Tray Platform with their own product. Being a highly flexible and scalable solution, the Tray Platform equipped HackerOne with the power to quickly stand up custom API integrations and automation with a visual, drag-and-drop interface. The Embedded Native platform allows the users of HackerOne to offer their customers faster integrations without having to initially code them up from scratch or manually maintain them afterwards. This eliminated the complexity of integration and the challenges that posed to them.
Achieving the goals
“We have been able to deliver integrations 4x faster than we could previously, so that we can better keep up with our customers’ need for integrations. And our engineers are thrilled at not having to spend countless hours maintaining and debugging integrations post-implementation,” said Martijn Russchen.
“Our implementation, account, and customer success teams work closely with customers across the initial scoping to implementation to day-to-day operations,” adds Rich Waldron. “At Tray.io, we’re highly focused on the success of our customers and work closely with them across all stages of their initial onboarding, implementation, and subsequent product usage. We consider it an ongoing partnership and we’re incredibly fortunate to work with world-class teams such as HackerOne.”