The dynamics of a digital transformation are like any big change management philosophy that entails strong, determined, and consistent leadership to accomplish desired goals.
Today, the rapid rate of growth of the digital economy as a significant contributor to the top line means that business models and support systems need agility, cost efficiency and scalability to enable growth and innovation. Organizations no longer have years to scale operations to keep up; they have to be ready for exponential growth now.
2020 has been a tough year and left everyone altered. The rules of commerce are changing so radically that business strategies will never look the same again. Being competitive in today’s digital world isn’t just about modernizing or upgrading. It’s about changing and adapting. The lessons learned from last year bring in new opportunities. Here are some ways to overcome all the challenges and become a better digital transformation leader in 2021 and beyond.
Embrace a Beginner’s Mindset
Digitalization has tremendously increased the pace of change, and forced companies to evaluate their strategies to meet the ever-evolving business and customer expectations.
With the rise in challenges, agile solutions will help a leader grow, learn and adapt to the changes around. Businesses should encourage teams to embrace a beginner’s mindset and also challenge the status quo. Failure is a part of every leader’s journey. Therefore, it is advised to overcome the fear of failure and rise to the challenge to help their teams achieve business goals and achieve higher outcomes.
Recognize the Need for Change and Respond with Urgency
Even though digital transformation is not a new concept, it is notoriously challenging to implement. True digital transformation is all about reevaluating how a company works right from systems to data, to processes, to experiences, to people. Implementing change at this level requires a clear vision, strategy, and a robust operating model to support that strategy. This has become even more important in the new changing environment.
The need for transformation isn’t new, but the events of 2020 accelerated the need. Therefore, businesses cannot afford to waste time especially since the need for accelerated digital transformation has been abruptly imposed upon them. The year 2020, in many ways, has simply expedited that timeline and demanded new levels of agility and urgency just to ensure the supporting operating model can uphold the speedy changes.
Embracing the Culture of the Organization
Focusing on employee experience is now more crucial than ever before to enable excellent customer experiences. Besides, embracing the culture of the company is equally essential for a seamless connection between employees and leaders. A team of committed employees, who work collectively to inculcate a culture of curiosity through designing programs, conducting events, and some other activities, create a healthier and happier environment at the workplace.
Open-Door Policy to Keep Transparency
Maintain an open-door policy. This means a leader is open and available for discussions with team members at every level of the organization. Also, it includes scheduling one-on-ones meetings to understand what employees are going through or if they have anything to say and then implementing changes to help them where appropriate.
Moreover, it’s encouraged to exemplify radical transparency through regular and open communications with teams and ensuring they are comfortable sharing their ideas, beliefs, and opinions. As every employee is different, leaders should foster an ecosystem where all the team members can come together to share ideas, collaborate, give feedback, and help each other whenever required.