The COVID-19 pandemic has forced CIOs to evolve as per the changing market dynamics and ensuring they are prepared for the changes in skills that come alongside
The Covid-19 pandemic has been a crucial digital turning point for many global enterprises. A significant increase in the demand for digital solutions and the resultant IT functionalities is expected to play an instrumental role in creating a new roadmap post the coronavirus pandemic.
CIOs will need to manage a herculean task of balancing business priorities when the budgets will be tight. They will need to address a range of demands proactively for seamless business continuity. Post-pandemic, tech leaders must further their proactive management measures towards the health and well-being of their employees. A significant change will be necessary for the attendance recording systems with the inclusion of mandatory temperature measurements at workplaces.
The COVID-19 pandemic has started an era of remote working which will require a slew of reviews, from IT Security policies and network management to connectivity. One of the biggest concerns for companies will be monitoring employee productivity, and therefore CIOs will need to focus on new processes and tools without infringement of privacy. The sudden shift to the remote working model will also impact IT support systems and companies will need to outsource model or create a separate back office to optimize costs and get access to skills.
The pandemic is also having a major effect on supply chain management due to health, geopolitical, and economic concerns. An increase in demand for IoT/RFID based solutions is necessary to bring in automation to all players in the value chain. Other aspects where CIOs will have to focus on are service management, operations, and maintenance. There will be a sudden increase in the use of IoT and AI for remote monitoring operations and detecting faults along with auto-correction. In the case of complicated and skilled service operations, the organization will use AR/VR to ensure higher productivity and lesser reliance on a handful of experienced service experts.
Organizations across the globe will also need to adapt to RPA based digital transactions processing, owing to concerns about handling data for vendor invoice processing. The sudden increase in demand for a digital process will require reengineering of current processes and alignment with remote working tools.
Rapid training and reskilling capabilities for employees and contingent workforce are going to be essential, across sectors, globally. Companies will experience these trends in the post-COVID-19 pandemic timeline. CIOs will need to play a huge role in strategizing the path proactively and need to get the backing of organization support. In order to create a sustainable future, enterprises must adopt a robust digital strategy that is aligned with the overall strategy of the organization. A new CIO role will have a major part to play in this transformation.