The pandemic has resulted in enterprise leaders pushing for streamlining of processes and solutions for business issues by adopting automation
CIOs acknowledge that automation of processes is not a new concept to the enterprise world. For decades IT leaders have searched for measures to decrease or eliminate repetitive processes that result in errors, waste budget, and cause service delivery to slow down.
The pandemic has however accelerated the need for automation to ensure uninterrupted business productivity and revenue. CIOs have to find new ways to keep the costs within budget while enabling the sudden increase in remote work environment and infrastructure.
IT leaders are working to deploy automation initiatives for boosting the activity efficiency in the current scenario, they predict that the trend will continue in the post-COVID world as well.
Creation of cross-functional teams
IT leaders say that encouraging cross-functional workgroups is a good way to encourage automation implementation with the least amount of roll-backs. When experts from various disciplines collaborate the chances of failure reduces drastically.
Organizations have made it a point to inform their clients and end-users about the automation to increase their outreach. IT leaders prefer chatbots with SMS integration like the Quiq business messaging service. CIOs say that when chatbots are asked queries that they aren’t equipped to handle, the client is transferred to a customer support employee in a seamless transition. Most clients aren’t aware of the transfer from a bot to a human when the system is implemented properly.
Approaching business leaders to provide solutions to major issues
Organizations need to identify the areas where automation is urgently required and the problems it can help resolve. End users and business leaders can help provide valuable inputs in such scenarios. CIOs say that identifying an issue needs to be followed by a collaboration of relevant leaders who understand the components implemented across the enterprise and how to solve the issue. The presence of business leaders provides a sense of trust to end-users regarding the resolution of the issue.
Key stakeholders involved in providing feedback and requirements will help boost adoption and passion when implementing an automation tool or platform. Tools like Logic Apps and Power Automate help to automate IT tasks and business processes across the organization. Power Automate tool has helped organizations to automate their onboarding process by obtaining the recruit’s details and uploading it to the required systems. The manual work previously being done has been automated with integration into sales, operations, HR, IT, and finance thus reducing a significant amount of time and improving the onboarding experience for the recruits.
Development of a central business plan
IT leaders point out that long-term automation success strategies are more beneficial than quick wins. This includes the creation of a centralized business plan for automation along with RPA deployment. It is advised to approach RPA by deploying it in phases that require an effective centralized business plan.
CIOs reiterates that the plan should contain detailed data on predicted benefits from RPA and expected ROI to help build a successful business case.