With digital transformation continuing to take top priority among organizations, CIOs should take steps to overcome the challenges associated with it.
Increasingly, CIOs want to make their organization modern, digital and efficient. Digital transformation has become a priority for most, if not all, C-suite executives in an effort to accelerate their business operations. However, most of them tend to forget that there are two sides to the equation in digitization. While CIOs must make sound choices when choosing the right technology stack, it is not enough to drive the digital transformation forward.
CIOs also need to consider the other side of the equation: humans. While digitization provides a unique opportunity to change the embedded ways of working and make better use of technology, it is not necessary that their employees will be able to grasp the adoption at the same pace. Hence, instead of beginning digital transformation with technology in mind, CIOs should instead start with humans. This will ensure that employees will embrace the change brought about by the change of digital transformation instead of resisting or getting stressed about it.
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CIOs should involve the teams at the very beginning of the process and communicate frequently. They should take the step of getting first-hand feedback from the front-line employees to ensure that they feel heard and understood.
Seeking out internal ambassadors
CIOs should seek curious employees who are willing to learn while not afraid to make any mistakes. They should work with them to develop a solid foundation for digital transformation. While bringing consultants from outside the firm will be ideal, not having support from within the organization will make the outside experts face tough times.
One of the biggest motivators in a digital change journey is witnessing successes early and building on those successes. To achieve them, CIOs should take small steps, learn, iterate and then move forward. Instead of making changes at ones that will yield to a significant digital transformation failure, brands should thus make things that are practical, small, and digestible.
Incorporating digital aspect in organization strategy and priorities
While this sounds like a given, many CIOs that still want to go digital keep their digital initiatives on hold as they have to compete with all the other priorities in the organization. Thus, if they want to extract full value from digitization, they should prioritize it. CIOs should collaborate with their counterparts to know that every leader in the organization is on the same page while contributing to the success of going digital.
Planning for constant adoption and iteration
CIOs often plan their end-to-end digital transformation in great detail. While planning is essential, doing it for the long term may give an illusion of control. This will catch the CIOs off guard when unexpected challenges arise during the digital transformation. Instead of making plans for the long term, CIOs should build frameworks such as feedback loops. This will allow them to learn from it and apply those findings in their next step of digital transformation.
Overcoming digital transformation challenges requires CIOs to be able to leverage the latest technologies for their business while addressing the human elements of change. They should strive to create and foster a culture that quickly changes, resulting in revolutionizing the organization.