By Prangya Pandab - March 04, 2022 4 Mins Read
Democratization of technology has the potential to transform people’s lives. Access to technology, from the most basic to the most advanced, creates an innovative to push technology forward and meaningfully participate in its advancement. The ability to employ technology to re-imagine and redefine jobs and industries can help people and communities to thrive physically, and economically. This access is crucial. That is evident nowhere more than in a catastrophe like the one the world witnessed in for the past two years.
Natural language processing (NLP), robotic process automation (RPA), low-code platforms, and other enablers are driving the massive democratization of technology. These tools not only make it easier to use technology, but they also enable people to optimize their work and solve issues on their own.
Bridge the skills gap
The importance of seizing the benefits of technology democratization has never been greater. Organizations in a wide range of industries are grappling with well-documented skills gaps that is stifling growth.
Till now, the majority of solutions for the skills gap have centred on training. While this will continue to be a critical requirement, the democratization of technology provides another option. It’s a complementary strategy that will help bridge the gap between employees and the technologies needed to offer the most innovative solutions in today’s market.
It also allows each employee to reach their maximum potential. When everyone in an organization has access to sophisticated technology capabilities at all levels, everyone can become an active and crucial part of the digital transformation process. People can choose what to automate for themselves, allowing them to focus on what they do best. This translates to better outcomes for employees, customers, and the company.
The enablement grassroots innovation
Technology democratization is, fundamentally, the facilitation of grassroots innovation. Simple-to-use technology is crucial for this type of innovation, but it is not enough. People must also be taught how to think like technologists.
Employees must first learn what tools are available to them, as well as how and when to use them. More importantly, organizations must invest in the overall technology literacy of their employees, such as helping them understand the benefits and risks of certain actions, and how to view technology as a solution and not just a tool.
The goal is to make sure that the people who are closest to customers and internal issues have all they need to find new solutions and possibilities and put them into action as quickly as possible.
Employees must grasp data governance and security challenges and be able to innovate in a low-risk manner for this to succeed.
Rethinking the relationship between technology and the workplace
The role of IT and traditional views of who owns technology, how technology strategy and planning is done will be challenged with democratization of technology progresses. As a result, business leaders have the chance to rethink the relationship between technology and the company, as well as how IT and non-IT staff collaborate.
Enterprise transformation will soon no longer be constrained by the speed with which IT teams can deploy new solutions. Instead, empowered employees at the front-line will act as change agents and innovators in their own right.
If business leaders want to ensure that their companies benefit from this innovation advantage in the future, they must first determine the answers to a few critical issues like – whether their organization has the capabilities to democratize IT, how to train employees to think like technologists, and how democratized technologies can make IT groups more effective, and so on. Leaders will stymie their own digital transformation if they don’t answer these questions and take steps to empower their workforce.
Prangya Pandab is an Associate Editor with OnDot Media. She is a seasoned journalist with almost seven years of experience in the business news sector. Before joining ODM, she was a journalist with CNBC-TV18 for four years. She also had a brief stint with an infrastructure finance company working for their communications and branding vertical.
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