With the enterprise environment becoming increasingly dynamic, a growing number of IT leaders are opting for MSPs to help them navigate the uncertainty. But, to truly achieve their long-term business objectives, IT leaders should strive to strengthen their relationship with their respective MSPs.
In an age of technology disruption and changing business environment, the decision to shift IT operations to a managed service provider (MSP) can be an excellent step for IT leaders towards achieving long-term IT and enterprise success.
With a promise of deep technical expertise and insights, MSPs can help enterprises build advanced solutions that their in-house IT teams may find difficult to build on their own. At the same time, IT leaders must manage their relationship with their MSPs, otherwise, choosing one can become an added expense rather than an important investment.
Four Steps IT Leaders can Take to Strengthen their Relationship with MSPs
IT leaders must be transparent and honest to their MSP about their business objectives and goals from the very beginning.
This will enable the MSP to better understand the priorities of the IT leaders and how their own goals will align with the company’s goals. Also, by being upfront with the MSPs, enterprises can establish a shared vision for the partnership and how they will work, interact and evolve together while achieving both of their goals.
Doing the homework
Before deciding to partner with an MSP, IT leaders must dedicate the required time to research the successful MSP initiatives launched by enterprises in their respective industries. IT leaders must do extensive research to determine the market benchmark.
Furthermore, they should also conduct business surveys to find the best MSPs in their industry. For best practices and risk identification, IT leaders can also actively consult with their industry peers that have already outsourced to MSPs.
If an MSP isn’t able to deliver on the enterprise requirements, IT leaders shouldn’t compromise and instead look for other MSPs rather than exposing their company to unnecessary risk.
Look for an MSP that prioritizes business above everything else
According to experts, IT leaders should understand that businesses either fail or grow, but they do not remain stagnant for long. Also, as the business changes, the IT needs of the enterprise will evolve. Therefore, IT leaders shouldn’t opt for an inexpensive MSP that only meets their baseline requirements.
Instead, they should partner with one that can offer an array of easily deployable, competitively priced IT solutions that enable an enterprise to seamlessly conduct their business without disrupting their operational workflow.
In today’s rapidly changing technological landscape, IT leaders with large in-house IT teams need an MSP that will help them investigate and deploy fresh approaches.
But, IT leaders should ensure that their MSPs are compatible with their values, beliefs and cultural objectives. If they don’t, they won’t have enough time to focus on core competencies and that could be detrimental to their overall goals.