Sustaining business operations requires enterprises to have a smooth IT process in place. Hence, CIOs should have strategies in place that will enable them to design and implement effective IT processes.
In today’s enterprise landscape that is still experiencing uncertainty in various areas, achieving success has become difficult for most organizations. As traditional ways of operating have become obsolete in today’s hybrid era, CIOs need to seek alternative ways to strengthen their business strategy. However, they should first establish and strengthen the prerequisites required for strengthening the IT process.
Here are 4 fundamentals that enterprises should have in place to develop a seamless and robust IT process:
The culture of process
Process culture is a critical element for achieving business operation success. Hence, if an organization doesn’t build a strong process culture, it will be difficult for employees to face pressure situations. Without it, they won’t be able to effectively improvise when dealing with situations where no standards, documented process, or procedures have been defined. With a process culture, employees will not just improvise under difficult circumstances, they’ll document the solutions they have found, its results, and improvements which can then be leveraged if a similar situation occurs in the future. In addition, building a process culture enables organizations to create an attitude where everyone involved is responsible for continuously improving business operations.
Processes vs. practices
Organizations often rely on a set of tasks to effectively execute a process that they believe will deliver them desired and predictable results. Even though it enables CIOs to actually get the work done, relying on the same processes to get a diverse set of work done, isn’t possible. In such cases, organizations should opt for using practices that leverage deep knowledge, expertise, and judgment of the practitioner to get the work done.
CIOs that understand this basic and fundamental divide between process and practice have more success and can achieve their goals by correctly using them as per the situation demands.
Success often comes down to measuring metrics that provide valuable insights to improve certain circumstances. Therefore, CIOs should define metrics that enable them to understand whether a business function is healthy or requires a tune-up for insight and rigor.
Service level agreements (SLAs)
According to experts, many CIOs believe meeting SLAs on time is a healthy sign of a business process. However, they are often a misguided way to measure business functions. Even though it can provide valuable insights to outsourcing contracts and outsourcers, CIOs are better off using old-school metrics of mean and standard deviation.
When employees trust the effectiveness of the process, it can help them actively engage in it to successfully complete their tasks. If there is distrust, it can cause issues such as complaints, delays, rework and general unpleasantness in the group. Hence, CIOs should prioritize making trust and transparency the strong pillars of their process that will strengthen the collaboration among various stakeholders and yield intended results.