Automation promises significant cost, quality, and speed enhancements. But poor execution of automation can negatively impact data usage, processes, and customer satisfaction.
However, achieving those benefits necessitates an action plan from executive and IT leaders. Here are some common challenges enterprises face during the adoption of automation.
With the increasing accessibility of low code/no code (LCNC) automation solutions, business users are leading the way in implementing automation. When automation efforts are not adequately prioritized, substantial risks like lack of cross-solution or -function interoperability, heightened security, inability to scale, and quality and compliance, may arise. To avoid these, enterprises need to establish a well-thought-out automation governance framework that defines a clear vision and plan for the automation program. At the same time, internal audits should be performed to identify, assess, validate, and prioritize opportunities with levels of documentation. Simultaneously, businesses need to communicate with the IT and IT security teams to minimize threats that might have been caused due to automation. Additionally, companies need to procure a roadmap to internal audit from the IT team to avoid duplicating efforts on top of a system.
Also Read: Intelligent Automation – The Key to Digital Transformation Success
Automation projects require extensive “hands-on” IT involvement after implementation, like any other system implementation. However, delinquencies in postproduction lead to errors beyond the automation effort that manifests in the untested area behind the automation. Processing RPA rollouts, establishing continuous assessment, and regular quality checks ensure that automation has been scripted correctly and continues to work as expected. This avoids colossal data clean-up tasks. At the same time, businesses need to establish postproduction procedures to enable operations managers to monitor and audit the automation tools.
Automation has a broader impact on enterprises. Businesses often bypass other parties because of the anxiety of improving and automating things. Not engaging the stakeholders leads to severe disturbances in the daily business diminishing their touch on the required processes. It also creates barriers between groups affecting the existing processes, tools, knowledge, and competence that drain the resources. Therefore, engagement with the stakeholders is crucial for decision-making and sign-off, benefiting businesses beyond the automation efforts.
Selecting the wrong resources can have a long-term impact on the success of a framework. The key to successful automation is the right level of expertise and experience on the team. Businesses need to utilize external resources during the most technical phases of design and development to ensure the framework meets the goals making it robust, flexible, scalable, and easy to maintain. With external resources, it is crucial to channel the in-house resources to build and sustain the framework. With adequate knowledge of these aspects, companies might avoid facing maintenance burdens within a well-developed framework.
Also Read: Five Automation Pitfalls Enterprises Face
Enterprises are adopting RPA and LCNC applications and believe that processing these applications does not require the assistance of IT. Due to a lack of knowledge of customer and data records work, there is a high risk of information mishandling by business users. Additionally, these applications are integrated with other systems requiring regular upgrades. When the IT team is off the board, changes during upgrades don’t pass through, leading to failed processes.
Businesses need to establish and fund an automation center of excellence with individuals with various organizational skills and knowledge to assist the automation process.
Designing and implementing a robust framework during test automation should be a company’s critical goal. To combat these pitfalls, an effective automation framework strategy should be established that supports the testing effort.
Check Out the New Enterprisetalk Podcast. For more such updates follow us on Google News Enterprisetalk News.
Apoorva Kasam is a Global News Correspondent with OnDot Media. She has done her master’s in Bioinformatics and has 12+ months of experience in clinical and preclinical data management. She is a content-writing enthusiast, and this is her first stint writing articles on business technology. She has covered a wide array of crucial industry insights like Blockchain, strategic planning, data analytics, supply chain management, governance, compliance, and the latest industry trends. Her ideal and digestible writing style displays the current challenges, and relevant mitigation strategies businesses can look forward to. She has a keen interest in the latest enterprise trends like digital transformation, cloud, and enterprise resource planning. She looks for minute details, while her excellent language skills help her deliver a crisp-looking, niche-specific message through her articles. She is looking forward to exploring her writing styles and portraying her thoughts that can help enhance organizational effectiveness, business performance, and sustainability. Apart from writing, she enjoys spending time with her pet and reading oncology publications.
