Cloud migration is one of the key components of business transformation. Experts and research studies suggest that decisions on this activity need to be made based on careful thought and business analysis
Dealing with the competitive environment in the post-pandemic world requires re-planning for new business channels or re-strategizing existing models to adjust costs and efficiencies. For all major transformations, technology, from Artificial Intelligence, Internet of Things (IoT) to Data analytics, is the driver. While the industry awaits cloud migration benefits, several surveys and research studies are also being conducted.
Meanwhile, the industry has already adopted software robots and automation. Rebuilding the service desk into a digital services support centre is the end goal of businesses. With the increased expectations of omnichannel experiences, brands need to further merge bots with AI and automation without the need for manual intervention. Experts suggest that the identification of trends and resolution patterns should also be able to triage and resolve problems. A careful re-engineering of the digital process is recommended, since a random and poorly designed RPA will only cause more complications.
Only a robust and agile digital landscape can help companies with stability. To fuel a smooth digital transformation, companies have already begun to transfer their legacy applications into the cloud. A study by ResearchAndMarkets predicts that the transformation market will rise from $9.7 billion to $16.8 billion in 2024.
Another recent report by Lemongrass 2021 Legacy-to-cloud reveals that 77 percent of IT leaders believe that the primary motivation for the migration of legacy applications was to secure data and optimize storage resources, and accelerate the digital transformation. Moreover, 78 percent of respondents state that the IT management systems were responsible for the transformation.
A complete cloud transformation or a hybrid environment? It is important for C suite leaders to make their cloud strategy decision with careful analysis of their business goals, possible investments, and current financials. Experts state that the longer a company remains in a hybrid environment, the more difficult it will be for them to use a single team approach.
The Challenge Post Migration
The Lemongrass study states that even after the successful migration, training end users will be a considerable challenge for enterprises. Enterprise leaders also show concern about the security on cloud platforms due to the spike in cyber-attacks since the pandemic. Experts strongly suggest enterprises to invest in in-house skills and re-engineer their database management and programming strategies.
Meanwhile, a strategic change to the governance process is crucial. Companies that fail to re-strategize their security and management policies might fall victims to cyber threats or create chaos in the early hybrid environment of the IT infrastructure. Companies cannot rely on third-party cloud vendors to meet all their data security requirements. Hence, it is important that every detail is smoothened and work towards a beneficial migration.
For this new digital agenda, experts reckon that past learning will give the necessary insights for growth. Enterprise leaders must work on their complex underlying infrastructure platforms and applications where IT will play a crucial role. The stakeholders will need to ensure a digital backbone to support the complete digital transformation and address all challenges.