In 2022, IT leaders should sharpen their focus and should avoid common pitfalls that plagued digital transformation projects in the past couple of years.
Digital transformation has become a necessity for businesses, small or big, to not only survive but thrive in today’s uncertain and evolving marketplace. Organizations are taking initiatives to invest and integrate innovative technology solutions into their platform. As per “Digital Transformation Market Report” from Research and Markets, the digital transformation size is expected to grow from US $ 521.5 billion in 2021 to US $ 1247.5 billion by 2026 at a CAGR of 19.1%.
While these stats show that digital transformation will flourish in the coming years and possibly beyond them, ensuring it helps to reap the required benefits is not easy, especially when approaching a post-COVID workforce. Hence, IT leaders should lay out strategies ahead of time and invest in data and analytics to inform their decision-making as they progress. This will allow them to execute their digital transformation initiatives with less disruption.
Here are a few dos and don’ts that CIOs should know to avoid common pitfalls that have plagued organizations as they modernize:
Do – Monitor Security
The rapid adoption of the remote work model across industries has left organizations vulnerable to ever-evolving cyber-attacks. Organizations that did not take precautionary security measures for the new work model fail to fend off threats and attacks of malicious actors, exposing gaps in their security. IT teams also have less oversight into what their employees are downloading or clicking on the links, further exacerbating their problems.
In 2022, organizations need to prioritize a high level of security. They should vet the assets of their employees to identify any security gaps. They should ensure that their remote teams have the necessary equipment in place and consider re-training their current employees on IT guidelines aligned with the “new normal” of work.
Don’t – embark on initiatives without data
IT leaders often think that they are aware of the digital transformation initiatives well suited for their organization. But, at times, even the most in-tune executive suites can overlook critical data of the transformation process.
When IT leaders rely on data to inform their transformation strategy, their resources are stretched further, resulting in them being less likely to cause any unnecessary disruptions to their workflow. A few KPIs such as their goal, the balance point of the organization, where the organization is today and the cost/benefit ratio of every initiative can help them determine the success of their digital transformation initiatives.
Do – Rank hybrid work model as their top priority
In 2022 and beyond, hybrid work is set to flourish. While a flexible work can model can provide many benefits to the teams, building an infrastructure designed to work long-term requires thoughtful planning. Therefore, IT leaders should establish a robust hybrid work structure critical in the first few months of 2022. Additionally, they should resist the temptation to continue operating as they have done throughout the pandemic without further evaluating their hybrid structure. This provides much-needed flexibility to improve on the procedures that were developed when the COVID struck.
Don’t – Under appreciating the value of customer experience
Customers and clients are core to the success of the business. Often it is the most visible part of their business strategy and innately connected to digital transformation. As organizations move to personalized and improve their operational efficiency, they should be careful not to overlook places where the customer journey can be improved.