Amid the pandemic, most businesses had been forced to operate in a dispersed manner with corporate devices – but what about employees’ online behaviors?
The pandemic has forced most organizations to operating remotely. The rush to shut down office spaces led most employees to work from home with their assigned corporate devices. As a result, ManageEngine analyzed the user behaviors associated with personal and professional usage.
Online security constraints on enterprise systems
There was an increase in online users as a result of remote work and people staying indoors due to the lockdowns. In these unprecedented times, ManageEngine surveyed around 1,500 employees to understand online behavior.
The research study revealed that nearly 37% of remote workers have no security restrictions on their office devices. The study finds many unusual users’ web browsing patterns, AI-based recommendations, and chatbot-based customer service.
Certainly, challenges lie where there are unsupervised employee behaviors. Thus there is a need for behavioral analytics tools for ensuring employee productivity and business security and productivity.
As mentioned by Rajesh Ganesan, VP at ManageEngine, in the company blog post – “While IT teams have played a crucial role in supporting remote work and business continuity during the pandemic, now is an important time to evaluate the long-term effectiveness of current strategies and augment data analytics to IT operations that will help sustain seamless, secure operations.”
Risky behaviors could compromise business data
Almost 63% of the professionals said their employer had provided them with a company device to utilize while working from home. Interestingly, many revealed they do not have security restrictions on their systems.
Thus, there could be risky online activities – including visiting, downloading third-party software, and sharing personal information, which could pose potential threats for the business as well as the employee.
For instance, about 54% of respondents indicated that they would still prefer to visit a website – even after receiving a notice on potential insecurities. This involves significantly higher among the younger employees – including respondents of 18-24 years (42%) and 25-34 years (40%).
Remote working has limitations, but IT teams are responsive
Most employees said they experienced at least one system issue in a week while working remotely. Some of the most common challenges for them were download speeds, slowed functionality (40%), and reliable internet connectivity (25%).
However, IT professionals have been committed to solving them promptly. Even 75% of the respondents revealed it has been convenient to communicate with their IT teams and discuss their issues. As a result, AI, chatbots, and automation are gradually becoming trusted and effective.
Clearly, the growing comfort with automation and advanced technologies can help IT teams manage and support various business functions, especially amid increased online activities like now!