Digital Transformation – Experience Monitoring Plays A Critical Role to Make It A Success

Digital Transformation - Experience Monitoring Plays A Critical Role to Make It A Success

COVID-19 has been a driving force in promoting increased activity around digital transformation across businesses. This is putting pressure on IT leaders while accelerating the rollout of digital innovation plans – to keep up with the growing marketplace.

While most companies were already undergoing aspects of digital transformation before the pandemic, this new normal has helped them to put a spotlight on the critical elements which needed immediate improvements.

This, in fact, has helped business leaders to ensure overall continuity in a remote work environment – particularly as it relates to software up gradation and inefficient processes. Certainly, there is an urgent requirement to reduce disruptions to productivity.

This is also true for business and data security when employees have moved to a home-office environment. As a result, large and small organizations had been initially forced to assemble a rough patchwork of systems to adapt to different workflows.

Even many IT leaders chose proven technologies from experience, knowing they could help meet the challenges of remote work quickly. These include enterprise VPNs for connectivity as well as cloud-based productivity tools like Zoom, Teams, etc., for collaboration.

Also Read: Top 3 Digital Transformation Practices CIOs Should Follow in the Post-Pandemic Era

Companies also invested in cutting-edge solutions, such as employee engagement tools as well as software-defined perimeters. As office closures continue, more companies are putting efforts into future decisions for deeper and more strategic investments in technology.

At present, for businesses, ensuring robust and uniform usage is a critical part of their digital transformation strategy. Yet, executing change at an enterprise scale amid several unique technologies, procedures, and processes can be highly challenging.

For this purpose, digital transformation programs frequently fail as they move past the pilot phase. IT decision-makers cannot rely on gut feelings to track the success of digital transformation efforts, particularly when implementing innovative technology.

Thus, CIOs seek to understand gaps of knowledge or workflow – which may disrupt productivity and efficiency within an enterprise. Any minor disruptions can cause significant productivity drains while multiplied across different teams.

Unfortunately, the issues around Shadow IT could be more widespread than the business leaders will admit. According to a recent survey by NetMotion, nearly 62% of employees admitted to using apps that their company is not aware of.

As a result, more CIOs are getting involved in limiting rogue application usage by being proactively monitoring the employee experience, recognizing common issues, and working on effective ways to resolve them – before employees get frustrated, or the organization faces an attack.

Clearly, enterprises must set their unique key experience metrics on priority to turn complex data into usable insights which align with their digital transformation initiatives. Other metrics could be looking for apps with slow loading times, software crashes, or disruptions to video calls.

Also Read: Top 4 Signs Businesses Are Making Progress­ with Digital Transformation

Instead of relying solely on employee surveys and subjective feedback loops, digital experience monitoring solutions provide IT an independent, objective way to track and verify tools adoption and usage. Such technologies enable companies with the opportunity to gain a realistic representation of why enterprise-wide transformation efforts may or may not work out successfully.

This also allows them to quickly identify rogue users to ensure compliance or proactively reach out to understand employees’ challenges. This is precisely an essential consideration with the growing culture of remote working.

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