By Umme Sutarwala - June 17, 2022 3 mins read
Intelligent Automation (IA) is now more than ever being employed. One of the key reasons is, it’s being more widely used is to prevent customers from blindly trusting companies. Here is how businesses can learn how to get the best outcomes from Intelligent Automation and what’s right and wrong about utilizing it.
Since its inception, the role of Intelligent Automation has evolved and today enterprises are completely aware that IA can transform their processes from the top down. There have recently been concerns regarding utilizing it for anything other than basic functionality, as well as how trustworthy it is. This has deterred enterprises from using it regularly.
However, there are numerous Intelligent Automation fallacies that exist throughout the world. Businesses are increasingly testing the waters and learning about the advantages of IA. In the end, the technology is ready to mature, yet some myths about it persist among businesses. Unfortunately, business IA myths can lead to several incorrect assumptions.
IA in the workforce replacement
IA has the potential to reshape the way organizations operate. Customer service, pricing, security, marketing, training, and other critical services are already benefiting from the power of data and how it drives IA. With a very strong machine learning background, intelligent automation can certainly replace some of the human jobs. But to what extent that will pervade, is still unclear. Repetitive, manual jobs can be better performed by machines, but there are still certain human skills that cannot be automated. Clearly, all workforce roles cannot be trusted to automation. So the understanding is a bit ambiguous on how firms will secure future job security. But one thing is certain: while Intelligent Automation will eliminate many jobs, it will also create many more, and some jobs will be shared by robots and people.
With IA, anything can be automated
The most common misconception about IA is that it can automate anything. However, it can only perform manual and repetitive operations like sending emails to a group of individuals, creating aging reports, producing identical products, and so on. It is incapable of performing activities that need innovative thinking.
Losing control of everyday duties
It is said that Intelligent Automation would prevent it from measuring and managing its network domains. But that’s not the case here; in order to avoid a situation like this, business leaders must include IT, security, operations, and development teams in the automation planning process. This early involvement should keep the lines of communication open, and firms should have a greater understanding of how automation might aid and its long-term viability. Even if the process is automated, any of the appropriate teams should keep an eye on it to ensure that the system remains error-free and safe.
Using data to automate mechanical operations allows IT professionals to devote more time to learning about new-age technologies, cyber risks, and integrations, enabling them to work in ways they have never done before.
IA as a danger to humanity
The function of IA has evolved significantly since its inception on the outside of a company’s innovation labs to the present day, as people begin to grasp that it has the ability to transform enterprises from the inside out. Even though Intelligent Automation has the power to do anything, human intelligence is still required to make it work. IA still requires human resources and assistance to complete its tasks.
Umme Sutarwala is a Global News Correspondent with OnDot Media. She is a media graduate with 2+ years of experience in content creation and management. Previously, she has worked with MNCs in the E-commerce and Finance domain
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