While breaking down silos and establishing partnerships between IT and business is not easy, it is worth the time and effort.
Digital transformation initiatives have allowed organizations to function even in the most challenging times. While it enables them to sustain their operations, the journey has not been without any faults. The biggest challenge that emerges from the rapid digital adoption of the latest technologies is the increase in silos. While operating in silos is nothing new and many organizations are trying to break them down as much as possible, the current enterprise landscape has left them with no choice but to identify better ways to increase collaboration. In fact, a 2021 Global CIO Report from Dynatrace highlights that 49% of respondents say that their IT and IT teams continue to operate in silos.
This stat shows that breaking down silos and increasing collaboration, strengthening ties takes time and effort. The larger the organization and the IT department, the more effort it will require. However, it is far from impossible.
Here are a few steps CIOs can take to develop better collaboration between business and IT.
Identify what is not working
CIOs should begin having a crystal-clear understanding of the things that are not working. They should put themselves in the shoes of their business partners to understand their pain points. CIOs should adopt a direct approach required to identify areas that may not be the top priorities but still need the attention of IT. Additionally, illustrating attention to detail to the business side by directly asking for the CIOs thoughts will create opportunities for IT to collaborate on solutions. Furthermore, this highlights that the IT department is on the same team as the business, that it cares about the business issues, objectives, and strategies. In conclusion, it helps the IT department to be seen as partners and is worthy of an invitation to business meetings.
Concentrate on the business results
Instead of launching or incorporating a product into the business, CIOs should take time to know what the current challenges the business is facing are. While technology will eventually come into discussions, CIOs should avoid buzzwords and center their attention on what the technology will mean and the competitive disruptions they will enable. This will also make it easy for business executives to understand concepts and know the competitive disruption.
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Connecting IT employees with business value
While today’s CIOs are much aware of aligning IT to the business, their IT staff often does not share the same perspective. Most of the time, they are unable to understand how their contributions impact overall organizational success.
The first step CIOs should take to address this is letting their employees know where they are heading as an organization. They should help them understand how each of the employees personally aligns with those long-term goals of the organization. CIOs should be mindful about ensuring that their employees know where exactly they fit in.
By frequently collaborating with their executives and managers, CIOs can create ways that will help their IT team staff understand in greater detail how each of their employees’ individual contributions advances the organization in the right direction.