Chief Information Officers (CIO) and Chief Technology Officers (CTO) roles are transforming from core to suffice the demands of modern enterprises.
Traditionally businesses expected CIOs to concentrate on internal workflows while they needed CTOs to focus on procuring, developing, and deploying client-facing applications and technologies. The gaps between these roles are reducing as technology plays a crucial role in transforming business workflows today. Modern enterprises expect CIOs and CTOs to go beyond their responsibilities and rename their job titles to expand their capabilities.
Evolution of CIO and CTO role across industries
The roles of the CTOs and CIOs in legacy enterprises were limited to Identifying and monitoring the latest IT tools, trends, and policies that enhance their company’s products and services and managing tedious processes. Now businesses expect IT decision makers to play a crucial role in customer-facing strategies. The digital transformation forced by the pandemic has expanded the CIOs role to design new business models and cross-functional teams, minimize silos, streamline communication, digitize products, and offer immersive experiences for customers buying remotely.
Modern enterprises expect the CIOs and CTOS to deliver robust technology at speed, design agile DevOps strategies, and manage models and software that simplify workflows.
In modern enterprises, the CIO and CTO’s roles have evolved from just being technology facilitators and advisors to crucial decision-makers in the organization. Their roles are expected to execute key responsibilities in human resource management, cyber security, and digital transformation-driven business strategies. The surge in hybrid work environments, workforce automation, digital payment channels, and enterprise tech stack modernization has added new responsibilities and challenges for the CIOs and the CTOs to accomplish.
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Following are a few ways in which these roles have transformed modern enterprises:
With businesses globally embracing hybrid work modules in their workflows, it has become crucial to digitize data and workflows during the pandemic to ingrain resiliency into business continuity. The implication of the pandemic showed enterprises the gaps in their work processes and illustrated the need for agility to ensure business continuity irrespective of the disruption type. Modern enterprises expect the CIOs and CTOS to deliver robust technology at speed, design agile DevOps strategies, and manage models and software that simplify workflows.
Developing cohesion between teams
It is crucial to ensure seamless collaboration between teams irrespective of their work location. A few enterprises find it difficult to maintain efficiency when online meetings and calls are the only way of interaction between employees. CIOs and CTOs are expected to explore, evaluate and choose the best tools that facilitate seamless collaboration between teams across the entire business environment.
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Modern enterprises need to secure their IT infrastructure against sophisticated cyber threats and risks that their enterprise is exposed to. CIOs and CTOs play a crucial role in today’s cybersecurity boardroom in improving organizations’ defense techniques. Modern enterprises expect IT decision-makers to align the cyber security risks to the business outcomes to improve the security posture while increasing the team’s productivity.
Enhancing customer experiences
Board members today expect CTOs to design and deliver hyper-personalized consumer experiences. The customer and market demands have transformed as well, and it is crucial to deliver immersive experiences that exceed the buyer’s expectations. The CIOs and CTOs’ roles have expanded to chart processes that integrate the top immersive capabilities into the enterprise tech stack to deliver a memorable customer experience.