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Crucial Elements to Consider while Choosing an ERP Implementation Partner

By Apoorva Kasam - March 22, 2023 6 Mins Read

Crucial Elements to Consider while Choosing an ERP Implementation Partner

Efficient ERP system implementation streamlines productivity, inventory, supply chain logistics, and customer support. This will help enterprises synchronize manufacturing, order management, HR, accounting, and CRM functions from every location.

An ideal ERP implementation partner must have relevant skills and experience. It must be efficient enough to develop a robust deployment plan, manage the project and provide long-term support once it is live. Here are a few vital factors to consider when choosing an ERP implementation partner.

Stability, Reputation, Expertise, and Experience

Companies must track crucial details such as their experience, financial standings, and growth while selecting a reliable ERP implementation partner. Enterprises must ensure that the partner efficiently scales as the business grows and is ready to accommodate the long-term expansion plans. Checking their credibility and reputation and verifying the certifications listed by the implementation partner must be done.

At the same time, staff affirmations need to match their company longevity and qualifications. From business and employment-focused social media platforms, businesses can procure adequate information. These insights indicate the employee’s strength, quality, motivation, and morale. Assessing potential ERP partners’ stability and reputation ensures their reliability.

Also Read: Best Practices for ERP Implementation

Simultaneously, businesses must find an ERP partner with a good track record of successful ERP implementations and expertise that resonates with the industry. Cross-checking the identical companies, the partner has previously worked for and its validation via their website or promotional literature is necessary. Businesses must check the number of customers they have worked with through case studies and testimonials.

Software, Flexibility, Practices, and Methodologies

One of the crucial factors to look for is the kind of software system the ERP partner provides and the technologies. An ideal ERP implementation partner must be able to configure and tailor ERP software precisely per the requirements.

Moreover, it should be flexible to adapt to evolving conditions in the future. It is also essential to ensure that the software can integrate with the current technology infrastructure and systems. These factors provide ERP software options that resonate with the business requirements.

Furthermore, it is paramount to determine how the partner manages the projects, which software and implementation methods they use, and whether or not the process they use aligns with the businesses’ working practices. Data migration is the spearhead of ERP implementation.

Therefore, how the partner will manage and what services they offer for cleaning and formatting to maintain data integrity should be assessed before migrating data into a new ERP system.

Training, Support, Partnerships, and Ecosystem

To ensure that the staff can efficiently use the software, the level of training and support the ERP partner provides is worth considering. They must provide adequate maintenance, support, and 24/7 assistance.

Moreover, companies should consider prime factors like average response time, support level ratings, and on-site and remote site desk support. Simultaneously, it is necessary to consider the training methods, their location, and whether businesses require on-site staff training or within the organization.

Additionally, a robust network of complementary technology partners can improve the ERP software’s functionality and offer additional value. Therefore, it is crucial to carefully evaluate the ERP provider’s partnerships and other companies in their ecosystem. Firms must look for ERP providers collaborating with companies offering services that can efficiently integrate with the ERP system.

This factor will help businesses unlock software capabilities or improve them. This will help streamline processes or tools, broadening business intelligence. An excellent partnership network can offer access to resources and expertise supporting the business after the ERP implementation phase.

Relations with the Solution Vendor

A potential ERP implementation partner must have good relations with the solution vendor they represent, as they act as intermediaries between businesses and customers. The solution vendor had to be made aware of the issues, specific changes, requests, and challenges that might arise within the software. This will develop a solid communication channel between the solution partner and vendor.

Partner certifications level is vital as they represent any awards and recognition that validate the strength of the relationship. Partnering with the right team with proper knowledge, skills, experience, and shared goals is the first step to choosing an ERP partner.

Pricing, Sponsorship, Stakeholders, and Implementation Team

The company needs to assess the cost evaluation of the ERP software and the services provided by the ERP partner to ensure it resonates with the budget and offers value for money.

However, since the provider cannot always give significant costings until a complete feature requirements list or details of the number of users and customization required is provided, this part is a challenge.

Hence, the implementation partner can give an overall format of ERP software, implementation, and support costs. Sponsorship must come from the top management tier to drive the ERP implementation initiatives. A solid sponsor hugely contributes to the project’s success and eliminates roadblocks restricting progress.

IT leaders must collaborate with the management teams in all the divisions that will incur the changes. Every department must be static in the decision process. Therefore, recruiting the stakeholders within the implementation team elevates the likelihood of success.

Procure Views and Recommendations

Procuring impartial input from management, stakeholders, and end-users is essential when finalizing an ERP implementation partner. The vendor claims validation with adequate research and third-party reviews must be conducted. Hiring an ERP consultant will help businesses put forth important, straightforward questions to guide companies to the right solution.

Also Read: Leading Challenges Businesses Face During ERP Implementation

Plan Beyond ERP Installations

While businesses evaluate various solutions, the implementation team must develop a realistic implementation plan. For an optimistic vendor timeframe, companies must factor in time for business process upgrades, training, workflow design, data migration, conference room pilot (CRP), organization, and managerial changes.

The increasing requirement for operational efficiency and transparency in business processes has accelerated the demand for data-driven decisions. The rise in cloud application adoption is hugely propelling the growth of the ERP software market.

As per a recent report by Grand View Research, “ERP Software Market Size, Share & Growth Report, 2030“, the ERP market size is anticipated to expand at a CAGR of 11.0% from 2023 to 2030. The growing market necessitates a robust implementation partner. An excellent ERP implementation partner should rapidly identify and address new challenges and provide adequate training to ensure the ERP is successfully running.

Therefore, businesses must take time to select the above crucial factors that align and fit the organization’s needs.

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Apoorva Kasam

Apoorva Kasam is a Global News Correspondent with OnDot Media. She has done her master's in Bioinformatics and has 18 months of experience in clinical and preclinical data management. She is a content-writing enthusiast, and this is her first stint writing articles on business technology. She specializes in Blockchain, data governance, and supply chain management. Her ideal and digestible writing style displays the current trends, efficiencies, challenges, and relevant mitigation strategies businesses can look forward to. She is looking forward to exploring more technology insights in-depth.

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