By Swapnil Mishra - October 31, 2023 5 Mins Read
OpenAI has released ChatGPT Enterprise, an enterprise-grade version of the popular ChatGPT solution. It expands ChatGPT functionality as a generative AI tool for business users.
ChatGPT Enterprise is a significant step toward the commercial adoption of the new field of generative AI. It offers consistent access to GPT-4 and a variety of new and improved security and collaboration features. The new offering provides unrestricted, high-speed access to GPT-4 models and advanced data analysis capabilities.
This makes it a potential alternative to other business tools. This is a direct response to enterprise demand.
OpenAI claims in the ChatGPT for Enterprise announcement that,
It is now widely accessible to businesses. ChatGPT Enterprise differs from ChatGPT Consumer because of its enterprise-grade data and security.
The enterprise version permits organizations to configure their model’s training. It is also flexible about the time for internal data to reside in the model.
Regarding business opportunities, ChatGPT Enterprise faces competition from Microsoft Azure OpenAI, an additional enterprise-grade generative AI product for OpenAI technology users.
However, it does have its advantages. Here are some features that can benefit enterprises:
These models will reduce the need for expedited engineering. They are designed for specific business applications like marketing, sales, and customer support.
Enterprises will evaluate OpenAI’s offerings. However, they can benefit more from custom models tailored to their specific industry or business.
Unlimited high-speed GPT-4 usage is also a welcome feature that enables enterprises to scale their use of ChatGPT Enterprise.
Now, any enterprise professional can perform sophisticated data analysis using the device. This is likely one of the greatest unlocks that most companies are not yet considering.
In addition, the company updated ChatGPT’s data settings to allow users to deactivate their chat history. It also allowed them to decide if their conversations should be used to train and improve OpenAI’s models.
OpenAI has made several incremental updates to ChatGPT over the past few months, culminating in the introduction of ChatGPT Enterprise.
It expanded access to custom instructions for free ChatGPT users earlier this year. It allows users to add preferences or requirements for the model to consider when generating responses.
The company stated that it intends to add more capabilities to ChatGPT Enterprise, including tools for specific roles such as data analysts, marketers, and customer service representatives.
Despite being a step in the right direction, ChatGPT Enterprise must still address some other concerns businesses have regarding the generative AI system.
In light of recent lawsuits against OpenAI for potentially training their model on copyrighted content, some enterprises may be hesitant to adopt the new enterprise product immediately.
According to a MedPage Artificial Hallucinations in ChatGPT report,
It is concerning if businesses plan to use the technology in customer-facing or customer-service applications.
Also Read: ChatGPT is Transforming Enterprise Search
It lacks useful team-wide features such as template libraries, the ability to segment by team, and the ability to customize the tool for specific personas. Nonetheless, OpenAI has hinted that some of these features are forthcoming.
ChatGPT Enterprise poses several difficult questions. Many AI observers wonder if companies need these other third-party applications that do similar things.
The popularity of ChatGPT has led OpenAI to venture into enterprise software development, although it may not be their primary focus.
Swapnil Mishra is a global news correspondent at OnDot Media, with over six years of experience in the field. Swapnil has established herself as a trusted voice in the industry, specializing in technology journalism encompassing enterprise tech. Having collaborated with various media outlets, she has honed her skills in writing about executive leadership, business strategy, industry insights, business technology, supply chain management, blockchain and data management. As a journalism graduate, Swapnil possesses a keen eye for editorial detail and a mastery of language, enabling her to deliver compelling and informative news stories. She has a keen eye for detail and a knack for breaking down complex technical concepts into easy-to-understand language.
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