Wednesday, February 1, 2023

Business Process Automation (BPA) Challenges

By Nisha Sharma - October 24, 2022 4 Mins Read

Business process automation is the key to removing the roadblocks and pushing enterprises on the road to success, but only when implemented carefully.

With increasing market acceptability and adoption rates, Business Process Automation (BPA) has become popular, opened up new opportunities, and generated many fascinating, remarkable success stories due to the maturity of process automation technology and platforms. Business process automation can be a stepping-stone in order to adopting digital transformation culture continuously because automation demands clarity about the process right at the designing stage, therefore, insights that businesses obtain from analyzing a business process automation can clearly show the gap between the business process as is and as it should ideally be.  However, even after the numerous advantages of BPA, processing into businesses is not easy. Following are some challenges of business process automation implementation:

Also Read: How CIOs Can Assess the Impact of Their IT Strategic Plan

No solution for poor processes

BPA helps enterprises by making things work more efficiently, optimizing costs, and freeing staff for more value-added activities, but if processes are broken, BPA cannot perform any better than it does without automation. As poor processes demand an entirely different kind of intervention, businesses must employ automation efforts on mature processes with established rules and seamless integration of data inputs-  so that enterprises can deliver tangible results in a short time.

Integration and compatibility of legacy systems

The integration of numerous business line applications is required for full business process automation to complete the process cycle.

Legacy systems may not be ready for such integration, almost certainly needing human intervention, and negating the business objective. Robotic Process Automation (RPA) can be a great help in this area since it can conduct manual tasks, without human intervention.

Success is often left undefined

BPA has many benefits but is not helpful in measuring success even after a project seems to be going well and employees feel the positive impacts of automation. A lack of robust success metrics makes it challenging to represent ROI to business leaders, or earn support for future automation projects.

Also Read: How CIOs Can Assess the Impact of Their IT Strategic Plan

Using one approach for all solutions is difficult

RPA, intelligent workflows, execution management systems, low-/no-code applications and integrated platforms are some advantages that automation offers. Process mining is also used to fuel intelligent automation. A business may be doomed from the outset if it takes a one-size-fits-all approach. Therefore, technology like RPA is appropriate for handling the fundamental repetitive activities, but it frequently is insufficient for more complex, time-consuming operations. It is crucial to investigate the underlying processes in advance of automating tasks that are a part of more critical business operations. In the event that a wrong approach is adopted, the company will only be automating the inefficiencies in the current system, which ultimately solves nothing.

Systems and infrastructure integration

For a successful implementation of automation, businesses need a scalable and flexible infrastructure. Integration and automation work simultaneously because most business process automation touch multiple systems; hence, enterprises must be able to integrate systems across the workflows seamlessly. They are avoiding on-premises infrastructure that limits the business with automation roll-outs, ease of use, and scalability. Enterprises must opt for an automation solution that makes it easy to integrate with the current systems. Whether businesses are connecting APIs or apps, ideally, they need to be able to make the connections with a few clicks rather than code.

Security & privacy maintenance

The adoption of business process automation faces many challenges, and one of them is keeping information and data secure and maintaining a high level of information privacy without endangering the process being performed.

Even after having many benefits from the automation process, the implementation of the BPA system could be challenging. Businesses can learn from the above-mentioned Business Process Automation challenges to save their time and money and invest it in the right place.

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Nisha Sharma

Nisha Sharma is working with OnDot Media as a Tech Journalist. She has done Post graduation in Journalism & Mass Communication. Her prior experience was in B2B as a Content Writer. This is her first stint with a technology publication and she is on the high curve of learning about the IT sector, it's challenges, and the trends that move it forward.

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