Tuesday, November 28, 2023

Business-IT Alignment Is a Necessary Step to Push an Enterprise on the Right Track

By Swapnil Mishra - December 09, 2021 4 Mins Read

Business-IT Alignment Is a Necessary Step to Push an Enterprise on the Right Track-01

As the world is changing rapidly, IT and business leaders need to work together to steer their enterprise in an accurate direction.

Though they have vastly different roles and purposes, business and IT teams ultimately share the same goal- to offer a seamless and satisfying customer experience that has a positive impact on business outcomes.

Business professionals and IT departments earlier operated in their functional silos, dedicated to their area of focus. In the past few years, there has been a philosophical shift towards improving the collaboration between teams to benefit the enterprise’s business. And when business leaders find their enterprise fallen out of alignment, everyone associated with the organization feels the heat and expects a bumpy ride when the IT and business teams fail to align.

Digital transformation across the world is driving fundamental change in organizations’ behavior towards clients. Enterprises should be agile to address ever-changing business needs and market requirements as the entire business ecosystem are now interconnected. Leaders can achieve their objectives more effectively only if the IT and the business are appropriately aligned.

Also Read: 4 Strategies to Foster a Sense of Urgency About Digital Transformation

Enterprise Talk introduces seven effective ways for CIOs to bring their IT and business teams together.

1. Understanding the business

In the current business ecosystem the CIO is not merely a technologist any more, but also a business decision-maker.

CIOs should understand the entire business and any existing or potential technology pain points in the industry, and with this knowledge they can help the company craft a multidimensional solution to a problem instead of simply providing advice from a technological perspective by focusing on the business challenge at hand.

Clear and transparent communication between the CEO and the CIO is essential for better collaboration and an accurate plan for reaching the organizational objectives is essential too. CIOs also need to play a central role on strategic planning committees during the overall corporate planning process.

  1. Building strong management relationships

Besides working alongside the CEO, a contemporary CIO should align with enterprise leader counterparts in sales, marketing, finance, human resources, and other key management areas.

Collaboration across all these functions is critical to readiness for upcoming opportunities. For instance, a strong CIO/CFO partnership can lay the foundation for a successful innovation engine.

Unstable departmental alignment hampers an organization’s ability to respond quickly to internal or external environments changes. Over time this flaw can adversely affect initiatives as diverse as network upgrades, collaboration tools, office sharing, cloud applications, and infrastructure.

3. Create a cross-functional team

Creating small teams in essential business areas helps transform IT from a cost center into a strategic business player. This process will position IT to be a higher-valued department with more trust and respect.

Collaboration between IT professionals and other departments within the enterprise will open the door to fresh concepts and approaches. This joint venture will encourage employees to think strategically about product and service goals and develop innovative technologies with defined business objectives.

Also Read: How IT leaders can Combat Change Fatigue with Digital Transformation

4. Full-stack Monitoring

A key component in any IT organization’s toolkit is full-stack monitoring. This provides the crucial ability to show an impact on business outcomes directly. CIOs can help optimize business functions and adjust resources and time to the areas that matter most.

5. Alignment of IT KPIs to enterprise outcomes

One of the easier ways to make IT operations more relevant to business counterparts is aligning IT KPIs with enterprise outcomes. With the drive for digital transformation, customer-centricity has become essential for long-term business success.

6. Fostering a DevOps approach

Improved business and IT alignment have been an enterprise goal for decades. In today’s competitive world, the traditional model of gathering business requirements needs a complete amalgam of technology and business, and the starting points should be the team leaders.

7. Composable analysis

Composability is a valuable business and IT alignment tool. Composable data analytics allows business leaders to easily access and customize data insights, even if they are not well versed in SQL.

A no-code user interface places the power of analytics directly into the hands of business users, fostering closer business-IT alignment. Enterprises can become more dynamic and agile by developing new applications while connecting to unique ecosystems quickly and easily with composable analysis.

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Swapnil Mishra

Swapnil Mishra is a global news correspondent at OnDot Media, with over six years of experience in the field. Swapnil has established herself as a trusted voice in the industry, specializing in technology journalism encompassing enterprise tech. Having collaborated with various media outlets, she has honed her skills in writing about executive leadership, business strategy, industry insights, business technology, supply chain management, blockchain and data management. As a journalism graduate, Swapnil possesses a keen eye for editorial detail and a mastery of language, enabling her to deliver compelling and informative news stories. She has a keen eye for detail and a knack for breaking down complex technical concepts into easy-to-understand language.

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