More organizations are opting for RPA, and experts see a significant increase in the robot orders
COVID-19 has taken hold all over the world, pushing the economic space and market scenario into the uncertainties. In this essence, there has been a rapid increase in the usage of RPA. The widespread acceptance and increasing technological advances globally had already lead to more adoption of robots in workplaces. A majority of the organization upgraded their business models, with plans on leveraging automation and bots. Lately, the on-going COVID-19 crisis has made it more evident. Businesses are seeking the benefits of minimizing the human workforce and close human contact.
In this digital era, many call centers, support services, warehouses, grocery stores, etc. organizations had already replaced humans. This was aimed at a reduction in labor costs, enhancement of efficiency, and an increase in profit. Concerning the current situation, more businesses are likely to continue the same. Fortunately, once the pandemic is over, more industries are planning to increase the use of automation and AI technology.
Before the COVID-19 crisis, robotic process automation (RPA) had been slowly replacing mundane human workforce across the various sector and in a range of jobs. However, now it is all moving faster around the world. For instance, the daily needs retail industry is more aligned on automation, and then it can free up employees to deal with the huge demand amid the worldwide lockdown. Even the recycling industry is implementing more bots that use AI to sift through recycled stuff, segregating the trash.
Richard Pak, Professor and Automation Researcher at Clemson University as reported to have said, “Pre-pandemic, people might have thought we were automating too much…This event is going to push people to think of what more should be automated.”
The long-simmering fear of robots replacing human jobs and a broad unease about the machines controlling daily aspects of life – are most likely to dissipate. The market leaders are rethinking their business strategies and restructuring workplaces to reduce close human contact. The robots are freeing up people who spent time taking inventory earlier for disinfecting and sanitizing surfaces, and processing deliveries.
This new wave of automation implementation could also indicate that when businesses resume and start hiring again, they do that less. Besides, the cashiers’ role is also evolving. Most retailers have provided their self-checkout kiosks for many years. Richard Pak also mentioned, “No one would probably have thought of a cashier’s job as being dangerous until now.”
As per YouTube, with minimum people in its offices globally, machines and algorithms are doing more content moderation. The company recently cited in the company blog post, “Machine learning helps detect potentially harmful content. We will temporarily start relying more on technology to help with some of the work normally done by reviewers. This means automated systems will start removing some content without human review.”
Clearly, the pandemic is pushing more businesses to adopt ‘contactless’ solutions as a robot can’t get the virus!