Automation is empowering organizations in many ways, and more technological advances are to emerge – if implemented rightly
With an increasing number of organizations opting for AI and automation, experts see a dramatic increase in bots for higher efficiency. Laboring under the current crisis, organizations are rethinking their business plans to deliver more value at less cost once the businesses open. This could be their chance as regaining market shares that were planned before the pandemic started.
There are continuous discussions around the relative capacities and intelligence of manual skills, in comparison with machines. The hybrid human-AI workers empower companies to be agile when acknowledging disruption and crisis situations such as now. With several ongoing discussions about the future of the working ecosystem and what it will look like, almost all agree that moving forward and more organizations will upgrade their business plans by adopting robots and intelligent technology.
According to Forrester Consulting, the effect of technological advances in work will be reflected worldwide. Bigger organizations have been utilizing digital transformations for long now. As noted by Forrester, “however, one innovation has really satisfied the transformative capacity: automation. It is transforming organizations and legitimately affecting primary concerns because of improved productivity.”
As businesses stay indoors, and the world goes on a digital overdrive, the marketplace is highly focused on “hard skills”. However, one can’t bypass human empathy – businesses will anyway require “soft skills” to bring human touch into their functionalities. Forrester also noted, “The workforce will be a blend of full-time employees and ability with no conventional ties to an organization…Workers will move from job to job and across authoritative limits more unreservedly than ever.” Besides, it is also true that still, a majority of human employees are skeptical, and they are not ready to adapt to workplace technologies.
How businesses can adopt automation without disrupting the human workforce, productively
One of the critical challenges that companies face is introducing automation with reluctant employees, especially in times when job losses are increasing every day. Employees need the positive acknowledgment of the technological change in the workplace and to be convinced of how it can benefit them.
Planning out a structural change in how businesses operate and manage workers could be helpful. Artificial intelligence can expel a load of mundane authoritative tasks, allowing employees to concentrate on new learnings, creative, and more fulfilling work. The World Economic Forum has forecasted that by 2022, average employees will require an extra of 101 days of learning to get ready for the introduction of automation and other advancements. In a fluid work ecosystem, most individuals aren’t really prepared to invest energy in any unfulfilling roles. Instead, people demand stimulating work and expect their employers to furnish them with the latest aptitudes.
In the current COVID-19 crisis, artificial intelligence and automation can be a blessing in a disguise to many – giving a platform to businesses and individuals to build up a sustainable delivery model with skills that could take a while for humans to acquire.