The pandemic transformed everything in the blink of an eye, including people’s lifestyles, purchasing habits, and how businesses had to rework their entire business strategy. This is even more evident in the way organizations were forced to go digital in order to stay afloat.
Many of the key tenets of digital transformation have been shaken by the pandemic. Businesses saw the unthinkable become attainable as a result of such a drastic change. Customers eventually became accustomed and loyal to businesses that pivoted smoothly throughout the pandemic. Projects that would have taken years were completed in weeks, business models that were dependent on being delivered in person successfully. Assumptions and ideas have shifted dramatically.
Indeed, one of the major impacts of COVID-19’s has been about expanding the boundaries of what is feasible with digital transformation.
5 post-pandemic digital transformation rules
Here are the five post-pandemic rules for digital transformation, as well as the IT and business leaders and teams who are implementing them.
It’s no longer enough to have a digital front end
Many organizations had a digital plan in place before the pandemic, indicating their goal to go digital. When enterprises’ in-person customer alternatives were abruptly removed from the menu, it quickly became clear, how few companies had made the investment in a totally digital architecture and operational model.
The pandemic exposed companies that did not have a properly integrated consumer experience. This was especially noticeable in the retail, financial services, and telecommunications industries, where in-person interactions were significantly more common than online interactions.
Management of change is not an excuse
During the pandemic, change management, legacy technology issues, and transformational risk were givens, not excuses for needing more time to overcome challenges. The pandemic was a natural disaster, and organizations had no choice but to respond and transform. Agility and nimbleness in responding to tough business conditions are now critical for organizations.
Work is no longer synonymous with a shared office
What was the basic idea that led workers to commute to common physical spaces before the pandemic, and how much time and resources did they spend doing so? This is a crucial issue to think about. Most people across the globe had the same notion of work, and they all gathered in the same place to get the job done. This is undoubtedly still true and should be for a major portion of the economy, but many people commuted simply because it was what they did.
But the widespread adoption of digital collaboration tools in 2020 led many businesses to discover that allowing employees to work remotely to some extent improves productivity, sustainability, and employee well-being in the long run.
Automation isn’t a choice
Businesses have been pushed to hasten their digital transformation efforts as a result of the pandemic. Global technology skills shortages, on the other hand, will make meeting the need for digital transformation workers even more difficult. To help drive transformation efforts, the new path ahead comprises a balanced mix of technologies for AI-powered automation, cognitive processing, and high-value skills with unique industry and domain experience.
Change isn’t often led by business leaders
Another terrible reality was that, while business-IT alignment is important, in times of dire necessity, the IT team had to step up substantially more than the business. This demonstrated the significance of the IT department in digital transformation.
A digital front-end, regardless of industry, can no longer hide a lack of back-end investments in core infrastructure. COVID-19 had the most impact on the speed and certainty with which businesses need to develop a true digital presence with their customers.