To succeed in 2021, the year that many business leaders are optimistic about – enterprises need to identify strategic priorities
Enterprise leaders across an array of industries have been tackling challenges in 2020 to keep their businesses functional. Now many of them are optimistic about the coming year due to the momentum they built by leveraging digital technologies for elevating employee and customer experiences.
According to a Harvey Nash/KPMG 2020 CIO survey, over sixty percent of CIOs believe that they have become more influential than ever before because of their ability to keep the businesses afloat against the COVID-19 crisis. Also, since CEOs have seen the positive impact of digital transformation on their businesses, they are more likely to empower their IT leaders by investing in their ideas.
When everyone is in their corner to back them up, enterprise leaders must follow a strategic IT roadmap that will help them to successfully combat the challenges in the coming year:
Leveraging Data Science and Analytics
B2B business leaders are creating platforms that will help them analyze their customer behavior and enable them to get actionable insights for driving their business. But, privacy has become a big concern among customers and not following the compliance and rules can likely hurt an enterprise image.
Thus, enterprise leaders will have to help their customers to build the data stacks by leveraging Data Science and Analytics. This will help businesses identify the hidden signals they can work on without intruding on their data.
Read More: Juggling Multiple IT Projects Successfully
Mitigating Pressure of IT teams
IT teams have been standing at the forefront of enterprises to keep them operational. However, it has come at the cost of an intensive workplace where most employees have to deal with psychological health issues.
According to Eric Troyer, CMO, Megaport, “Remote work environments are straining IT teams that also face budget constraints”. He continues, “Organizations will increasingly focus on automating their cloud workflows to optimize processes, alleviate their overloaded IT teams, and minimize the need for manual adjustments that often lead to errors and downtime (such as turning capacity up or down).”
Integrating Intelligent Enterprise Assistants
Since remote work has become a new norm, many enterprises are opting for a hybrid working modeling approach. For most enterprises, an informed self-service is at the top of their priority list. Hence, IT leaders will have to prioritize and stress on intelligent agents that will not only empower their IT workforce but also other departments such as HR, legal, sales, and other units via automated self-service tools.
Pat Calhoun, CEO, Espressive, says, “As the virtual support agent market matures, there will be an increasing focus not only on reduction of incident volume, but on full automation of service requests as well. Enterprises will more boldly look for opportunities where they can deploy full auto-resolution of help desk issues.”
Enterprise leaders will need to increasingly opt for low-code software development tools. This will enable the enterprise to automate basic tasks and drastically reduce the workflows of employees, including business analysts and other non-technical staff.
Striving for Edge Computing
In the face of a dynamic workplace, enterprises are increasingly opting for hybrid cloud environments for their diverse business needs. Therefore, IT leaders must seek out ways that will facilitate dynamic caching and failover across regions. Edge Computing can also help enterprises drastically reduce service degradation and boost their resilience for a critical network.
Succeeding in 2021 in an increasingly competitive marketplace will be difficult. Yet, enterprise leaders who have a clear set of priorities such as above will have a greater chance to triumph over their competitors.