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Automation Eases Business Workflows – Enterprises Plans To Invest More in 2021

By Sudipta Choudhury - December 28, 2020 3 Mins Read

Automation Eases Business Workflows – Enterprises Plans To Invest More in 2021

Business decision-makers are prioritizing automation in order to embrace the future of work, eliminating workflow challenges.

With the global pandemic triggering restrictions for in-person events and communication, touchless and contactless solutions are seeing more acceptances across industries. This is undoubtedly due to the growing health concerns, and such mechanisms will see more acceptances in 2021.

Given the current market scenario, automation needs to be prioritized along with business efficiency. Simply put, it helps in streamlining business functionalities amid the evolving challenges. This is valid for the workforce or their manner of delivering tasks, processes, and their outcomes.

Business leaders acknowledge the fact that 2020 has been a critical year for organizations globally. As a result, they are focused on automation and advanced technology to augment the efficiency of business workflows – ultimately eliminating the existing complexities.

Lately, process leaders in bigger enterprises believe while the software remains an indispensable tool for daily operations, the growing gaps in the tech stack adds to increasing inefficiencies. This, in fact, promotes more opportunities for automation, where business can be monitored thoroughly using automation.

A recent study from reveals companies expect their technology stack to develop in the next five years. Nearly 90% of organizations anticipate an upturn in automation investment, and around 82% of CIOs are prioritizing improving productivity as well as customer experience from automation.

Rich Waldron, CEO, and Co-founder at

In this context, Rich Waldron, CEO, and Co-founder at, said – “Every company’s automation journey is unique and can bring its own setbacks along the path to success. However, there is a silver lining in that most of the research respondents expect their challenges to be resolved within the next three to five years.”

According to Eric Troyer, CMO at Megaport, “Remote work environments are straining IT teams that also face budget constraints. Organizations will increasingly focus on automating their cloud workflows to optimize processes, alleviate their overloaded IT teams, and minimize the need for manual adjustments that often lead to errors and downtime (such as turning capacity up or down).”

Undoubtedly, automation and cloud adoption will alleviate pressure for IT professionals. Eric also noted, “Service providers will leverage new automation capabilities such as broad API integrations with SD-WAN technologies to retain customers, grow their ecosystem, and increase customer value.”

Nonetheless, the steady growth of tech stacks of organizations may not lead to efficiencies each time. For instance, employees spend considerable amounts of time on manual tasks instead of focusing on innovation and strategic work. Thus, the rapid use of workflow automation can make a difference – creating efficiencies.

Says Rich Waldron, summing up, “Organizations understand the tremendous value of automation and expect to see significant growth and investment in automation initiatives moving forward. The future truly is bright for organizations that can harness the power of automation to embrace the future of work.”


Sudipta Choudhury

Marketing professional with experience in B2B and MR industry. Skilled in Marketing, Strategy Making, Copywriting and Content Creation, Sales, and SEO with excellent Communication Efficiency. Holding a dual master's degree focused on Marketing from IBS, Pune and ICFAI University.

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